APA Style
TJIPTONO, F., Chandra, G.
(2019).
Service, Quality and Customer Satisfaction
(
ed. 5)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, Fandy., Chandra, Gregorius.
"Service, Quality and Customer Satisfaction".
ed. 5
Yogyakarta:
Andi,
2019.
Text.