APA Style

TJIPTONO, F. (2022). Service Management : Mewujudkan Layanan Prima (ed. 1, cet. 4). Yogyakarta: Andi.

MLA Style

TJIPTONO, Fandy. "Service Management : Mewujudkan Layanan Prima". ed. 1, cet. 4 Yogyakarta: Andi, 2022. Text.