APA Style
TJIPTONO, F.
(2017).
Service Management : Mewujudkan Layanan Prima
(
ed. 3)
.
Yogyakarta:
Andi.
MLA Style
TJIPTONO, Fandy.
"Service Management : Mewujudkan Layanan Prima".
ed. 3
Yogyakarta:
Andi,
2017.
Text.